Industries we serve

The industries ShadowRock has delivered Zendesk, CRM and automation projects for, from healthcare and financial services to government and education.

  • Zendesk for EV charging

    We work with charging networks and charging software companies, configuring Zendesk AI agents in several languages, connecting station and location records to tickets, and putting payment lookups behind escalations, so drivers get unstuck and agents stop searching for the charger.

  • Zendesk for ecommerce

    We work with support teams at consumer brands, connecting order data to Zendesk so customers get status in chat and email without waiting, and agents see the order, the call and the brand on every ticket.

  • Zendesk for financial services

    We work with support teams at financial services companies whose service runs through partners, portals and payment flows, where every answer has to be verified and every partner should see only its own customers.

  • Zendesk for government

    We work with state and local agencies, districts and public universities that need a ticketing system and a vendor they can buy it from. ShadowRock is an authorized Zendesk reseller and Zendesk Premier Implementation Partner registered on SAM.gov and Cal eProcure, with a California Small Business / Micro Business certification.

  • Zendesk for healthcare

    We work with support, People and IT teams at healthcare companies and the vendors that serve them, designing where protected health information may and may not appear before a single ticket is created.

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